How to Request Account Deletion
To delete your Eilika account, send a request from your registered mobile number or registered email address so our team can verify the account owner.
What We Delete
- Farmer account profile details such as name, mobile number, address, village, block, district, and login credentials.
- App activity records linked to the account, including crop monitoring, irrigation, pest control, water level, intervention plan, training, feedback, and grievance records where deletion is legally permitted.
- Uploaded profile photos and account-linked documents where deletion is legally permitted.
- Account authentication records such as OTP/session records that are no longer required.
Data That May Be Retained
Some records may be retained only when required for legal, audit, security, dispute-resolution, government reporting, carbon program verification, or financial/accounting obligations. Retained records are restricted and are not used for active app services after account deletion.
Processing Timeline
We acknowledge deletion requests within 7 working days after verification and complete eligible deletion within 30 days, unless a longer retention period is required by law or program audit rules.
After Deletion
After deletion is completed, you may lose access to the Eilika app, farmer dashboard, crop records, intervention plans, training history, and related carbon reduction or carbon credit program records connected with your account.
Need Help?
Email sanjayyadav@cgagricon.org or call +91-7898987828. You can also visit the Contact page.